£500 fixed fee Tenant Find. If we have not produced a referenced applicant within 30 days of your property going live, the first £250 is refunded in full, or transferred to a future instruction if you prefer, subject to terms and conditions. Effective from 1 October 2026.
Lettings across the North East
Let your North East property for a fixed £500.
We prepare the marketing, run the viewings, reference the applicant properly and set up the tenancy. No tie in.
- You approve the tenant. You hold the rent and the deposit. We never touch client money.
- In-house income and affordability assessment, relevant references and separate guarantor assessment. Formal credit checks by agreement, with any additional provider cost agreed first.
- If we have not produced a referenced applicant within 30 days of your property going live, the first £250 is refunded in full, or transferred to a future instruction if you prefer, subject to terms and conditions. Effective from 1 October 2026.
For landlords
Tell us about your property, request an initial rental appraisal and prepare for professional marketing, coordinated viewings and structured applicant updates.
Fee terms
- £500 fixed fee.
- No VAT currently charged.
- £250 payable on instruction, £250 payable when the tenancy is signed.
- If we have not produced a referenced applicant within 30 days of your property going live, the first £250 is refunded in full, or transferred to a future instruction if you prefer, subject to terms and conditions. Effective from 1 October 2026.
- Includes accompanied viewings up to three viewing blocks.
- We verify income and assess affordability in-house, and take relevant references. Where a guarantor is needed, we assess their suitability separately. We can arrange a formal credit check if agreed with the landlord or required by their insurer. Any additional provider cost will be agreed with the landlord before we order the check. Applicants are not charged for referencing.
- Right to Rent is a separate legal check, not an affordability assessment or credit check. Responsibilities are confirmed in writing. The landlord retains the final decision on who to let to.
- This applies to new instructions only. Existing instructions retain their agreed scope unless the landlord agrees a change in writing.
- Key collection is not included; optional collection is £45 per weekday or £75 per weekend appointment.
- Property Redress Scheme member PRS059901.
For tenants
Looking for a home to rent in the North East? Register for alerts and we will contact you when a matching property is listed.
Tenant Find
Prepare and market your property, coordinate enquiries and viewings, manage applications and assess affordability in-house. You select the applicant. KeyMoment completes the agreed tenancy setup and hands the property back to you for ongoing management.
Included
- Property information review
- Marketing preparation
- Property listing
- Enquiry coordination
- Viewing coordination
- Application administration
- In-house income verification, affordability assessment and relevant references
- Applicant summary for the landlord
- Agreed tenancy setup administration
KeyMoment does not currently hold rent, tenancy deposits or other client money. Full service responsibilities and payment arrangements will be confirmed before any instruction is accepted.
What stays in your control
Your rent
Paid directly to you. We never handle client money.
Your deposit
Protected in your own name in a government approved scheme. We provide the checklist and confirm each step is completed.
Your choice of tenant
We present evidenced applicant summaries. The decision is always yours.
How we reference
Since Section 21 was abolished, removing a tenant who stops paying takes months. Choosing the right applicant matters more than finding a lot of them. Every applicant is assessed the same way.
- Identity verification.
- Right to Rent: a separate legal check, not an affordability or credit check.
- Formal credit check if agreed with the landlord or required by their insurer; additional provider cost agreed before ordering.
- In-house income verification and affordability assessment.
- Previous or current landlord reference.
- Relevant references.
- Separate suitability assessment where a guarantor is needed.
We verify income and assess affordability in-house, and take relevant references. Where a guarantor is needed, we assess their suitability separately. We can arrange a formal credit check if agreed with the landlord or required by their insurer. Any additional provider cost will be agreed with the landlord before we order the check. Applicants are not charged for referencing. Right to Rent is a separate legal check, not an affordability assessment or credit check. Responsibilities are confirmed in writing. The landlord retains the final decision on who to let to. We resume marketing at no further cost if an applicant fails referencing or withdraws before signing. This remarketing promise is separate from any new formal credit check: any additional provider cost will be agreed with the landlord before we order the check. This applies to new instructions only. Existing instructions retain their agreed scope unless the landlord agrees a change in writing.
Why landlords choose KeyMoment
You hold the rent and the deposit
We never touch client money. Rent is paid directly to you and the deposit is protected in your own name. Nothing passes through us, so nothing can go missing.
No tie-in
Tenant Find ends when the tenancy starts and the property hands back to you. No notice period, no renewal fee, no obligation to use us again.
One fixed fee, no portal surcharge
£500 total. £250 on instruction, £250 when the tenancy is signed.
Property Redress Scheme member
Membership number PRS059901. Registered with the Information Commissioner's Office, reference ZC205074.
How it works
Two clear journeys.
- Step 1
Free rental appraisal
Tell us about the property. We confirm achievable rent, service scope and fees before anything is agreed.
- Step 2
Prepare and publish
You provide property details, compliance information and photographs. The required owner approval is recorded for the exact advert version, then admin reviews marketing readiness and publishes separately. Advertising does not confirm occupation readiness.
- Step 3
Viewings and referencing
We run accompanied viewings, verify income and assess affordability in-house, and take relevant references. Any additional formal credit check provider cost is agreed with you first.
- Step 4
You approve, we complete
You review evidenced applicant summaries and select. We complete the tenancy setup and hand the property back to you.
- Step 1
Register
Tell us your areas, budget and minimum bedrooms.
- Step 2
Get matched
We contact you when a matching property is listed.
- Step 3
View and apply
Book a viewing and submit your application in one place.
- Step 4
Referencing and move in
Right to Rent and referencing handled and explained. No tenant administration fees.
Why KeyMoment
Built to make renting and letting clearer.
Landlord and tenant portals
Log in to view applicants, see viewing feedback, approve or decline, and download your documents in one place.
See the landlord portal →Clear process
See the status of your enquiry, property, viewing or application without chasing for basic updates.
Direct human support
Speak to a real person when a decision, document or problem needs attention.
Sell or Let
Property not selling?
Before reducing the asking price again, understand what the rental option could look like.
Free rental appraisal for North East property owners.
Areas covered
Tenant Find across the North East.
Local pages with area-specific rental context, licensing notes and FAQs. The same £500 fixed fee applies in every area.
Tenant Find in Sunderland
City centre, coast and Hendon.
Explore Sunderland →Tenant Find in Newcastle upon Tyne
Jesmond, Heaton, Gosforth and the city.
Explore Newcastle upon Tyne →Tenant Find in Gateshead
Low Fell, Team Valley and the Team.
Explore Gateshead →Tenant Find in Durham
City, Framwellgate and Belmont.
Explore Durham →Tenant Find in South Tyneside
South Shields, Jarrow and Hebburn.
Explore South Tyneside →Tenant Find in North Tyneside
Whitley Bay, Tynemouth and Wallsend.
Explore North Tyneside →Tenant Find in Washington
Concord, Fatfield, Albany and the villages.
Explore Washington →Tenant Find in Chester-le-Street
Front Street, Great Lumley and Waldridge.
Explore Chester-le-Street →Tenant Find in Houghton-le-Spring
Houghton, Hetton, Shiney Row and Penshaw.
Explore Houghton-le-Spring →Tenant Find in Consett & Stanley
Consett, Stanley, Shotley Bridge and Annfield Plain.
Explore Consett & Stanley →More services planned: Property Management is coming soon. Register interest.
Have a question, or a property to let?
Message KeyMoment. We reply during working hours.
Founder
Meet Joe Norman
Joe Norman — Founder, KeyMoment
Joe founded KeyMoment after years working with property and compliance across the North East, from Sunderland and Washington through Newcastle, Gateshead and Durham. That background covers the parts of letting that landlords most often get caught out by: gas and electrical safety evidence, EPC requirements, Right to Rent checks, deposit protection deadlines and local selective licensing rules.
KeyMoment was built around a simple idea — a fixed £500 Tenant Find fee, a documented process, and a landlord who keeps the final decision on every applicant. Joe handles enquiries and appraisals personally, so landlords deal with the same person from first contact to move-in.
hello@keymoment.uk · 07546 872091
Key Moment Ltd, company number 17350405, registered in England and Wales.
FAQ